{"id":995,"date":"2024-06-13T20:02:55","date_gmt":"2024-06-13T08:02:55","guid":{"rendered":"https:\/\/etrans.com.au\/?page_id=995"},"modified":"2024-06-13T22:10:05","modified_gmt":"2024-06-13T10:10:05","slug":"privacy-policy-statement","status":"publish","type":"page","link":"https:\/\/etrans.com.au\/en\/privacy-policy-statement\/","title":{"rendered":"Privacy Policy Statement"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00a0<\/span><\/b><\/p>

Privacy Policy Statement<\/span><\/b><\/b><\/p>


Privacy Policy

<\/b><\/span><\/p>

In this Statement, all references to \u201cE-TRANS\u201d refer to E-TRANS associated companies or subsidiary companies.<\/span><\/p>

\u00a0<\/span><\/p>

When you trust\u00a0E-Trans\u00a0with your personal information, you expect us to protect it and keep it safe. We are bound by the\u00a0Australian\u00a0Privacy Act 1988 (Cth) (\u2018Privacy Act\u2019) and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.<\/span><\/p>

\u00a0<\/span><\/p>

The Privacy Policy is published on our website in order to meet our obligation under Privacy Acts which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.<\/span>\u00a0<\/span><\/span>Without <\/span>limiting the\u00a0generality\u00a0of the above statement, your use of this\u00a0<\/span>website constitutes an acknowledgement that you have been made aware of our privacy policies.<\/span><\/p>

\u00a0<\/span><\/p>

If you would like more information about how we protect your privacy, please contact us.<\/span><\/p>

\u00a0<\/span><\/p>

About this policy<\/span><\/b><\/p>

\u00a0<\/span><\/p>

This privacy policy explains how we manage your personal information.<\/span><\/p>

\u00a0<\/span><\/p>

What is personal information?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will
still be personal information whether it is true or not and regardless of whether we have kept a record of it.<\/span>\u00a0<\/span><\/span>The information that we seek to\u00a0<\/span>collect about you will depend on the products or services that we provide. If\u00a0<\/span>you do not allow us to collect all of the information we request, we may not be\u00a0<\/span>able to deliver all of those services effectively.<\/span><\/p>

\u00a0<\/span><\/p>

What kinds of personal information do we collect and hold?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

When you apply for our products or\u00a0services we may ask for identification information. This could include your\u00a0name, address, contact details and date of birth.\u00a0We\u00a0may collect\u00a0information about your financial situation and circumstances, depending on the\u00a0type of advice.\u00a0<\/span>Throughout the life of your product\u00a0<\/span>or service, we may collect and hold additional personal information\u00a0 about you.\u00a0<\/span>This could include transaction information or making a record of queries or\u00a0<\/span>complaints you make.\u00a0<\/span>The collection of sensitive\u00a0<\/span>information is restricted by the Privacy Act. This\u00a0 includes information about\u00a0<\/span>your religion, racial or ethnic origin, political opinions, criminal record,\u00a0<\/span>and sexual orientation. It also includes health information and biometric\u00a0<\/span>information.<\/span><\/p>

Generally, we only collect this sort\u00a0of information if it is necessary to provide you with a specific product or\u00a0service and you have consented to that collection.\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

For what purposes do we collect, hold, use and disclose personal information?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

The main reason we collect, use, hold and disclose personal information is to provide you with products and services. This includes:<\/span><\/p>

checking whether you are eligible for the product or service; providing the product or service; and helping manage\u00a0the product or service.\u00a0<\/span>We may also use your information to comply with legislative or regulatory requirements in any jurisdiction, prevent\u00a0<\/span>fraud, crime or other activity that may cause harm in relation to our products\u00a0<\/span>or services and to help us run our business. We may also use your information\u00a0<\/span>to tell you about products or services we think may interest you.<\/span><\/p>

\u00a0<\/span><\/p>

How do we collect personal\u00a0information?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

We collect most personal information\u00a0directly from you. For example, we will collect your personal information when\u00a0you apply for or use a product or service or talk to us in person,\u00a0on the
phone\u00a0or\u00a0<\/span>via other\u00a0communication methods (e.g. email, fax or online chat)<\/span>.\u00a0<\/span>We also collect information from you\u00a0<\/span>electronically. For instance, when you\u00a0<\/span>visit our website\u00a0or\u00a0<\/span>complete our\u00a0online request\u00a0forms.\u00a0<\/span>Sometimes we collect personal\u00a0<\/span>information about you from other people or organisations. This may happen\u00a0<\/span>without your direct involvement. For instance, we may collect personal\u00a0<\/span>information about you from:<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0Other E-Trans\u00a0companies;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0publicly available sources of information, such as public registers;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0your representatives (including your legal adviser, mortgage broker, financial adviser, executor, administrator, guardian, trustee, or attorney);<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0other organisations, who jointly with us, provide products or services to you;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0commercial information service providers, such as companies that provide fraud prevention reports; and<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0company registers.<\/span><\/p>

\u00a0<\/span><\/p>

What laws require or authorise us to\u00a0collect personal information?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

We are required or authorised to\u00a0collect:<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0certain\u00a0identification information about you by the\u00a0Anti-Money Laundering and\u00a0Counter-Terrorism Financing Act 2006 (Cth) and Anti-Money Laundering and\u00a0Counter-Terrorism Financing Rules Instrument 2007 (No. 1);<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0your\u00a0Tax File Number, if you choose to provide it, by the Income Tax Assessment Act\u00a01936 (Cth);<\/span><\/p>

\u00a0<\/span><\/p>

How do we hold personal information?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

Much of the information we hold about\u00a0you will be stored electronically in secure data servers located in Australia\u00a0and owned by\u00a0E-Trans. Some information we hold about you will be stored in\u00a0paper files. We use a range of physical and electronic security measures to\u00a0protect the security of the personal information we hold. For example:<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>access\u00a0to information systems is controlled through identity and access management;<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>employees\u00a0are bound by internal information security policies and are required to keep\u00a0<\/span>information secure;<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>all\u00a0employees are required to complete training about information security; and<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>we\u00a0regularly monitor and review our compliance with internal policies and industry\u00a0best practice.<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>we take\u00a0reasonable steps to destroy or permanently de-identify any personal information\u00a0after it can no longer be used.<\/span><\/p>

\u00a0<\/span><\/p>

Who do we disclose your personal information\u00a0to, and why?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

We may share your personal\u00a0information with other companies within the\u00a0E-Trans group of companies.\u00a0<\/span>We may also provide personal\u00a0<\/span>information about our clients to organisations outside<\/span><\/p>

the\u00a0E-Trans\u00a0group\u00a0of companies\u00a0such as executing brokers.\u00a0To protect personal information, we enter into contracts with our service\u00a0providers that require them to comply with the Privacy Act. These contracts\u00a0oblige them to only use the personal information we disclose to them for the\u00a0specific role we ask them to perform.\u00a0<\/span>Generally, we disclose personal\u00a0<\/span>information to organisations that help us with our business. These may include:<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0our\u00a0agents, contractors and external service providers (for example, mailing houses\u00a0and technology service providers);<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0authorised\u00a0representatives who sell products and services on our behalf;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0payment\u00a0systems operators<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0other\u00a0organisations, who jointly with us, provide products or services to you;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0other\u00a0financial services organisations, including banks, superannuation funds,\u00a0stockbrokers, custodians, funds managers and portfolio service providers;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0debt\u00a0collectors;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0our\u00a0financial advisers, legal advisers or auditors;<\/span><\/p>

l<\/span>\u00a0 \u00a0 \u00a0<\/span>your representatives (including your legal adviser, accountant, mortgage broker, financial adviser, executor, administrator, guardian, trustee,\u00a0or attorney);<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0fraud\u00a0bureaus or other organisations to identify, investigate or prevent fraud or\u00a0other misconduct;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0 external dispute resolution schemes; and\u00a0<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0 regulatory\u00a0<\/span>bodies, government agencies and law enforcement bodies in any jurisdiction.<\/span><\/p>

\u00a0<\/span><\/p>

We may also disclose your personal\u00a0information to others outside the\u00a0E-Trans\u00a0where:<\/span><\/p>

\u00a0<\/span><\/p>

l<\/span>\u00a0 \u00a0\u00a0<\/span>we are required or authorised by law or where we have a public duty to do so;<\/span><\/p>

l<\/span>\u00a0 \u00a0\u00a0<\/span>you may have expressly consented to the disclosure or the consent may be reasonably\u00a0inferred from the circumstances; or<\/span><\/p>

l<\/span>\u00a0 \u00a0\u00a0<\/span>we are otherwise permitted to disclose the information under the\u00a0Privacy Act.<\/span><\/p>

\u00a0<\/span><\/p>

Do we disclose personal information\u00a0overseas?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

We may disclose your personal\u00a0information to a recipient which is located outside Australia. This includes:<\/span><\/p>

\u00a0<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0<\/span>E-TRANS companies located in other country;<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0\u00a0for international transactions, such as currency exchanges, we may need to disclose\u00a0your information to the corresponding international party in order to process\u00a0the transaction. The countries we disclose your information to will depend on\u00a0the details of the transaction you ask us to carry out.\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

\u00a0<\/p>

The personal <\/span>information may be disclosed to the overseas recipient only when we reasonably\u00a0believe that the overseas recipient of the information is subject to a law, or\u00a0binding scheme. We may also disclose the personal information to overseas\u00a0recipient if it is required or authorised by or under a law or a court\/tribunal\u00a0order, or if it is a permitted general situation described in the Privacy Act.<\/span><\/p>

\u00a0<\/span><\/p>

Do we use or disclose personal\u00a0information for marketing?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>We will use your personal information to offer you products and\u00a0services we believe may interest you.\u00a0<\/span>These products and services only offered\u00a0by one of E-TRANS companies<\/span>. We\u00a0may offer you products and services by various means,\u00a0including\u00a0wechat,\u00a0mail,\u00a0telephone, email, SMS or other\u00a0electronic means , such as through social media or targeted advertising.<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0We\u00a0may also disclose your personal information to companies outside the\u00a0<\/span>E-TRANS companies<\/span>\u00a0who assist us to market our products and services to you.<\/span><\/p>

l<\/span>\u00a0<\/span>\u00a0\u00a0If\u00a0you don\u2019t want to receive marketing offers from us please contact us.<\/span><\/p>

\u00a0<\/span><\/p>

Do we collect personal information\u00a0electronically?<\/span><\/b><\/p>

\u00a0<\/span><\/p>

We will\u00a0collect information from you electronically, for instance through online\u00a0accounts open application form. Any information that you enter on to an online\u00a0application form will only be collected by us if you submit your online\u00a0application. In other words, if you cancel your application or log out prior to\u00a0submitting your application, any information which you had entered is automatically\u00a0deleted.\u00a0<\/span>Each time you\u00a0<\/span>visit our website, we collect information about your use of the website, which\u00a0<\/span>may include the following:<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>The date and time of visits;<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>Which pages are viewed;<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>How users navigate through the site and\u00a0interact with pages (including fields completed in forms and applications\u00a0completed);<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>Location information about users;<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>Information about the device used to visit\u00a0our website; and<\/span><\/p>

l<\/span>\u00a0 \u00a0<\/span>IP addresses.<\/span><\/p>

\u00a0<\/span><\/p>

We won\u2019t ask you to supply personal\u00a0information publicly over any social media platform that we use. Sometimes we\u00a0may invite you to send your details to us via private messaging, for example,\u00a0to answer a question about your account. You may also be invited to share your\u00a0personal information through secure channels to participate in other\u00a0activities, such as competitions.<\/span><\/p>

\u00a0<\/span><\/p>

We use\u00a0technology called cookies when you visit our site. Cookies are small pieces of\u00a0information stored on your hard drive or in memory. They can record information\u00a0about your visit to the site, allowing it to remember you the next time you\u00a0visit and provide a more meaningful experience.\u00a0<\/span>One of the\u00a0<\/span>reasons for using cookies is to offer you increased security. The cookies we<\/span><\/p>

send to your computer cannot read your hard drive, obtain any information from\u00a0your browser or command your computer to perform any action. A cookie only\u00a0identifies your computer to a web server when you visit the site, they do not\u00a0identify users.\u00a0<\/span>Most web\u00a0<\/span>browsers are initially set up to accept cookies. You can reset your browser to\u00a0<\/span>refuse all cookies or to warn you before accepting cookies. If you have set\u00a0<\/span>your browser to warn you before accepting cookies, you will receive the warning\u00a0<\/span>message with each cookie. You can refuse cookies by turning them off in your\u00a0<\/span>browser.\u00a0<\/span>If your\u00a0<\/span>browser is configured to reject all cookies, you will be unable to use services\u00a0<\/span>on this web site that requires cookies in order to participate. You may still\u00a0<\/span>be able to use some information-only pages if you do not accept cookies.<\/span><\/p>

\u00a0<\/span><\/p>

Access to and correction of personal\u00a0information<\/span><\/b><\/p>

\u00a0<\/span><\/p>

You can request access to the\u00a0personal information we hold about you. You can also ask for corrections to be\u00a0made. To do so, please contact us.<\/span><\/p>

\u00a0<\/span><\/p>

There is no fee for requesting that\u00a0your personal information\u00a0be\u00a0corrected or for us to make corrections.\u00a0In processing your request for access to your personal information, a\u00a0reasonable cost may be charged. This charge covers such things as locating the\u00a0information and supplying it to you.<\/span><\/p>

\u00a0<\/span><\/p>

There are some circumstances in which\u00a0we are not required to give you access to your personal information.<\/span><\/p>

\u00a0<\/span><\/p>

If we refuse to give you access to or\u00a0to correct your personal information we will give you a notice explaining our\u00a0reasons except where it would be unreasonable to do so.\u00a0<\/span>If we refuse your request to correct\u00a0<\/span>your personal information, you also have the right to request that a statement\u00a0<\/span>be associated with your personal information noting that you disagree with its\u00a0<\/span>accuracy.<\/span><\/p>

\u00a0<\/span><\/p>

If we refuse your request to access\u00a0or correct your personal information, we will also provide you with information\u00a0on how you can complain about the refusal.<\/span><\/p>

\u00a0<\/span><\/p>

Resolving your privacy concerns and\u00a0complaints \u2013 your rights<\/span><\/b><\/p>

\u00a0<\/span><\/p>

If you are concerned about how your\u00a0personal information is being handled or if you have a complaint about a breach\u00a0by us of the Australian Privacy Principles, please contact us.<\/span><\/p>

\u00a0<\/span><\/p>

We will acknowledge your complaint as\u00a0soon as we can after receipt of your complaint. We will let you know if we need\u00a0any further information from you to resolve your complaint.\u00a0<\/span>We aim to resolve complaints as\u00a0<\/span>quickly as possible. We strive to resolve complaints within five business days\u00a0<\/span>but some complaints take longer to resolve. If your complaint is taking longer,\u00a0<\/span>we will let you know what is happening and a date by which you can reasonably\u00a0<\/span>expect a response.\u00a0<\/span>If you are unhappy with our response,\u00a0<\/span>there are other bodies you can go to.<\/span><\/p>

\u00a0<\/span><\/p>

Under the Privacy Act you may\u00a0complain to the Office of the Australian Information Commissioner about the way\u00a0we handle your personal information.<\/span><\/p>

\u00a0<\/span><\/p>

The Commissioner can be contacted at:<\/span><\/p>

GPO Box 5218<\/span><\/p>

Sydney NSW 2001<\/span><\/p>

Phone: 1300 363 992 <\/span><\/p>

Email: enquiries@oaic.gov.au
www.oaic.gov.au<\/span><\/p>

\u00a0<\/span><\/p>

Contact us<\/span><\/p>

You can contact us\u00a0as following:<\/span><\/p>

Level <\/span>8<\/span>,<\/span>
2 Queen<\/span> Street<\/span><\/p>

Melbourne VIC 3000<\/span><\/p>

Phone: +61 3 96021669 <\/span><\/p>

Email: Melbourne@etrans.com.au<\/span><\/p>

\u00a0<\/span><\/p>

Changes to the Privacy Policy<\/span><\/p>

\u00a0<\/span><\/p>

We may change the way we handle\u00a0personal information from time to time for any reason. If we do so, we will\u00a0update this Privacy Policy. An up-to-date version is available\u00a0on\u00a0www.etrans.com.au.<\/span><\/p>

\u00a0<\/span><\/p>

\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u00a0 Privacy Policy Statement Privacy Policy In this State… Read More »Privacy Policy Statement<\/span><\/a><\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"on","neve_meta_disable_title":"","footnotes":""},"class_list":["post-995","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/pages\/995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/comments?post=995"}],"version-history":[{"count":5,"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/pages\/995\/revisions"}],"predecessor-version":[{"id":1267,"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/pages\/995\/revisions\/1267"}],"wp:attachment":[{"href":"https:\/\/etrans.com.au\/en\/wp-json\/wp\/v2\/media?parent=995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}